Shipping policy

Last Updated: August 17, 2026

At OneVibeCo, many of our products are made especially for you after your order is placed. Because we work with specialized production partners to create and ship our products, our shipping process is a little different from that of a traditional warehouse-based retailer.

Where We Ship

OneVibeCo currently ships within the United States only.

We do not currently offer international shipping through our online store.

Free Shipping

We offer free standard shipping on most products.

If a product or order has a shipping charge, the applicable amount will be clearly displayed during checkout before you complete your purchase.

Production Time

Most OneVibeCo products are made to order rather than pulled from pre-existing inventory.

Production generally takes approximately 2–7 business days before an order ships.

Production times may vary depending on the product, production partner, order volume, material availability, holidays, and other circumstances.

During especially busy periods, including major holidays, production may take longer than usual.

Production time is separate from shipping/transit time.

Estimated Delivery Time

After production is complete, most standard U.S. shipments typically arrive within approximately 2–8 business days, depending on the product, production location, destination, and carrier.

These timeframes are estimates rather than guaranteed delivery dates.

Because each item may be produced at a different facility, the exact production and delivery time can vary from product to product.

If you are purchasing an item for a holiday, birthday, event, or other specific date, we recommend ordering as early as possible.

Made-to-Order Products

Because most of our products are made specifically in response to your order, there is normally a production period before your package enters the shipping network.

An order may therefore appear to be processing for several days before tracking information becomes available. This does not necessarily indicate a shipping problem.

Once production is complete and the package is transferred to the carrier, tracking information will be provided when available.

Multiple Items May Ship Separately

OneVibeCo works with multiple specialized production facilities within the United States.

If your order contains more than one product, the items may be manufactured at different locations and may arrive in separate packages on different days.

Receiving only part of a multi-item order does not necessarily mean the remaining items are missing.

When an order is split into multiple shipments, you will not be charged additional shipping beyond any amount originally shown at checkout.

Tracking Your Order

When tracking is available, you will receive shipping confirmation with tracking information after your order has been produced and prepared for shipment.

Please allow some time after receiving a tracking number for the carrier's tracking system to begin displaying movement.

Tracking scans are controlled by the shipping carrier and may occasionally be delayed or incomplete.

Shipping Carriers

The carrier used for an order may vary depending on the product, production location, destination, and shipping method.

Different items within the same order may be shipped using different carriers.

We cannot guarantee that a particular carrier will be used unless specifically stated on the product or during checkout.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your purchase.

Because made-to-order products may enter production shortly after an order is received, we cannot guarantee that an address can be changed after an order has been placed.

If you discover an address error, contact us as soon as possible at info@onevibeco.com. We will make every reasonable effort to help if the order has not progressed too far in production or fulfillment.

If an order cannot be delivered because an incorrect or incomplete address was supplied, additional charges may apply to reproduce or reship the order where permitted by applicable law and our Refund Policy.

Carrier Delays

Once an order has shipped, delivery is handled by the applicable shipping carrier.

Occasional delays may occur because of weather, severe storms, holidays, carrier congestion, transportation disruptions, or other circumstances beyond our reasonable control.

We will assist customers when a shipment appears to be experiencing an unusual delay.

If we become aware before shipment that an order cannot be shipped within the timeframe we reasonably expected, we will contact you when required and provide appropriate options.

Packages Marked Delivered but Not Received

If your tracking information shows that a package was delivered but you cannot locate it, we recommend first:

Checking around entrances, porches, garages, mail areas, and other locations where the carrier may have left the package;
Checking with other members of your household;
Checking with neighbors or building management when applicable; and
Allowing a short period of time in case the carrier's delivery scan occurred before the package was actually left at the address.

If the package still cannot be located, contact us at info@onevibeco.com and we will help determine the appropriate next steps with the carrier or production partner.

Lost-package resolutions are handled according to the circumstances of the shipment, our Refund Policy, and applicable law.

Packages Lost in Transit

If tracking stops updating for an unusually long period or a package appears to have been lost while in transit, please contact us at info@onevibeco.com.

We will review the shipment and, when appropriate, work with the carrier or production partner to resolve the issue.

Depending on the circumstances, a confirmed lost shipment may qualify for a replacement or refund in accordance with our Refund Policy.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or materially different from what you ordered, please contact us promptly at info@onevibeco.com.

Please include:

Your order number;
A brief description of the problem; and
Clear photographs showing the product and the issue.

Damaged, defective, incorrect, replacement, and refund requests are handled according to our Refund Policy.

Please do not return an item without contacting us first.

Delivery Estimates Are Not Guarantees

Any production, shipping, or delivery dates displayed on our website, at checkout, in order confirmations, or in tracking information are estimates unless we expressly state otherwise.

We cannot guarantee delivery by a particular holiday, birthday, event, or other date.

If an order experiences a significant production delay before shipment, we will handle the delay in accordance with applicable law.

Returns and Exchanges

This Shipping Policy addresses the shipment and delivery of orders.

Returns, exchanges, cancellations, replacements, and refunds are governed by our separate Refund Policy, which is incorporated into this Shipping Policy by reference.